Sometimes because of problems with cached data, in order for the video recording to work correctly, you need to open an account in incognito mode. 

We recommend to use the last Browser version for better experience.

Here the short instruction for different browsers.


Google Chrome 

You can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu for WIndows, Linux

and  ⌘ + Shift + n for MacOs.

Alternatively, use the following steps:

Option 1:

1. Open browser menu at the left right corner ( three dots)

2. Select "New Incognito window"


Option 2:

If you need to open Interview link in incognito mode, you can make it this way:

1. Open your interview invitation e-mail

2. Click on Take Interview button the right mouse button

3. Select "Open link in Incognito window"


Mozilla Firefox


To enable private browsing in Firefox, click on the hamburger icon at the top right and then select New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut. You will be able to tell you are in private mode because of the mask located in the top right of the window.


Opera

It’s easy to open a private window in Opera for computers. You can either go through the menu: File > New Private Window. Or, you can use keyboard shortcuts: Ctrl+Shift+N for Windows and ⌘+Shift+N for Mac.


Safari


  • When you are online, go to the top menu.
  • Go to File > New Private Window from the menu bar (Another way to do this is to click Shift-Command-N using your keyboard shortcuts).
  • A new blank Safari window will open. It looks like any others, except the address bar is darker. Safari will also display that this is a private browsing window in the top.


Google Chrome for Android

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. To the right of the address bar, tap More More and then New Incognito tab.
  3. A new window appears. In the top left, check for the Incognito icon Incognito.

If you see the message "Taking screenshots isn't allowed by the app or your organization," open the webpage in a normal Chrome tab.

You can switch between Incognito tabs and regular Chrome tabs. You'll only browse in private when you're using an Incognito tab.


Safari for iOS


Open Safari and tap the symbol (if you don't see the icons at the bottom of Safari tap at the bottom of the screen). Tap Private and any Safari windows open in Private Browsing mode will appear. Tap Done if you'd like to browse privately, alternately tap Private again to turn it off and then tap Done.