In this article, we will explore various tips for resolving issues with accessing the camera and microphone on a video interview platform. We will start with the simplest and quickest solutions, such as using the browser's incognito mode, and gradually move on to more complex methods, including checking browser settings, disabling pop-up blockers, verifying hardware connections, and updating drivers. These recommendations will help you effectively address any issues and ensure a successful video interview.


1. Check Browser Settings

If you are having trouble accessing the camera and microphone, the first step is to check your browser settings. Ensure that the browser has permission to access the camera and microphone. Here’s how to do it:

  • Google Chrome:

    1. Open Chrome and go to the menu (three dots in the upper right corner).
    2. Select "Settings" > "Privacy and security" > "Site settings".
    3. Find the "Camera" and "Microphone" sections and ensure that access is allowed for our site.

  • Mozilla Firefox:

    1. Open Firefox and go to the menu (three horizontal lines in the upper right corner).
    2. Select "Settings" > "Privacy & Security".
    3. Scroll down to the "Permissions" section and click "Settings" next to "Camera" and "Microphone". Ensure that access is allowed for our site.

  • Microsoft Edge:

    1. Open Edge and go to the menu (three dots in the upper right corner).
    2. Select "Settings" > "Privacy, search, and services".
    3. Scroll down to the "Site permissions" section and click "Camera" and "Microphone". Ensure that access is allowed for our site.

2. Disable Pop-up Blockers

Sometimes pop-up blockers can interfere with access to the camera and microphone. Try temporarily disabling the pop-up blocker and repeat the attempt:

  • In most browsers, you can temporarily disable the pop-up blocker by clicking on the blocker icon in the address bar and selecting the option to "Disable on this site".

3. Check Hardware Connections

Ensure that your camera and microphone are properly connected to the computer and functioning:

  • Check the cable connections (if using external devices).
  • Make sure the devices are turned on and recognized by the operating system.
  • Try using the camera and microphone in another application (such as Skype or Zoom) to ensure they are working.

4. Update Browser and Drivers

Outdated browser versions or drivers can cause issues with accessing hardware. Make sure your browser and device drivers are updated to the latest version:

  • Update the browser to the latest version.
  • Update the drivers for the camera and microphone through the "Device Manager" in Windows or "System Preferences" on Mac.

5. Restart the Device

Sometimes a simple restart of the computer can solve the problem:

  • Restart the computer and try accessing the camera and microphone again.

6. Incognito Mode

The quickest solution is to open the interview link in incognito mode and grant permission to use the camera and microphone:

  • Open the browser in incognito mode (in Chrome, you can do this by pressing Ctrl+Shift+N, in Firefox — Ctrl+Shift+P, in Edge — Ctrl+Shift+N).
  • Go to the interview link and allow access to the camera and microphone.

7. Try a Different Browser

If none of the suggested methods work, try using a different browser. Sometimes issues can be related to a specific browser or its settings:

  • Try opening the interview link in a different browser (for example, if you are using Chrome, try Firefox or Edge) and repeat the attempt to access the camera and microphone.

If the problem persists after trying all these steps, please contact our support service for further assistance via sales@easyhire.me.